End-User Training & People Change Management


The OpportunityTRC-Business-Transformation

With the current volatile economic outlook and the growing momentum of cloud services, many of your business customers will be looking to technology to reduce costs, innovate and grow their business.

The Challenge

To maximise this opportunity, Partners are redefining their value proposition to expand their cloud and services portfolio, and changing their customer engagement model; including who, how and when they interact with their customers. Customer lifecycle engagement is critical, to ensure long-term client retention and revenue, by helping your customers to realise (consume) the full business gains available through modern Microsoft technology, enabling them to be more productive, agile and competitive.

The Solution (The Readiness Company)

The Readiness Company (TRC) is offering a new strategic partnership to Microsoft Managed Partners looking for packaged End-User Training and People Change Management programmes, to help your customers to optimise their workforce with the latest cloud services. We will help you to market and sell TRC End User Adoption and People Change Management services that will drive adoption of Microsoft technologies, where this presents a good fit and commercial opportunity for both of our organisations.

What’s in it for you?

  • This service can be packaged as an incremental revenue stream and added to your own solutions portfolio to yield incremental margin on top of this
  • This service helps your clients to adopt and optimise business value from their IT spend with you and increases their likelihood to want to maintain and expand Microsoft cloud services from you in the future
  • This service should deepen your client insights and relationship
  • A new Partnership. TRC does not sell Microsoft products or cloud services; we are a people business focused on people change and training!
  • We will support you every step of the way!

We are PROSCI certified (www.prosci.com)

Please contact TRC on 0118 328 0328 today, to arrange a meeting with Gary Garnett to discuss how TRC can extend your portfolio of client services and enhance your clients loyalty and revenue.

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End-User Training and People Change Management packages

The following can be tailored to your customer’s requirements:

  1. End-User Training and People Change Management awareness workshop (half day engagement)   
    • Foundational Change Management overview. Outline of Customer Benefits, Dependency Network and Scenario based approach. Introduction to PROSCI Change Management methodology.
  2. End-User Training and People Change Management readiness assessment (3 day engagement)                        
    • On-site assessment of customer’s Change Management requirements and Employee (End-User) capabilities.
  3. End-User Training and People Change Management readiness strategy (2.5 weeks engagement)                            
    • A high-level Change Management scope and plan for a customer’s technology initiative. Strategy is based on insights from the Change Management assessment and leads to the following plans: communication, training, coaching, resistance management, and adoption measurement.
  4. End-User Training and People Change Management execution project (6-12 month engagement)    
    • Change Management led project execution.
  5. End-User Training and People Change Management evergreen service (Ongoing strategic engagement)   
    • Change Management assessments of Microsoft technology feature releases and updates.TRC Logo

  Request TRC Change Management Services Overview